Documented Workmanship
Approved scope, project changes, installed materials and completed work are documented so responsibilities remain clear after handover.
Workmanship & Project Support
Built with accountability. Supported after completion.
Reno-Decor approaches every project with documented scope, coordinated workmanship, a final quality review and a clear process for addressing eligible concerns after project completion.
Established Experience
40+ Years
Completed Work
2,000+ Projects
Quebec Contractor
RBQ #5723-4031-01
Professional Membership
APCHQ Member
Protection begins with a properly managed project.
A credible warranty experience starts before completion. Scope, workmanship, records and final review must be clear from the beginning.
Final Quality Review
Visible finishes, operation, alignment, transitions and remaining deficiencies are reviewed before the project is formally closed.
Structured Support
Concerns are reported through one organized process, supported by project records, photographs and clear communication about next steps.
Three different protections. One clear explanation.
Legal protections, Reno-Decor commitments and product warranties are related, but they are not the same. The distinction matters when a concern is reviewed.
01
Mandatory Protection
Applicable Legal Warranties
Certain protections and contractor responsibilities may apply under Quebec law. Their application depends on the project, issue, timing, contract and surrounding facts.
02
Contractual Protection
Reno-Decor Workmanship Commitment
Any additional written workmanship commitment offered by Reno-Decor is defined in the signed project contract, approved change orders or closeout documentation.
03
Product Protection
Manufacturer & Supplier Warranties
Windows, doors, flooring, fixtures, hardware, coatings, cabinetry and other products may carry separate warranties issued by their manufacturer or supplier.
Reviewed by responsibility. Not by assumption.
Every request is evaluated against the contracted scope, project records, existing conditions, maintenance requirements and any applicable product or legal protection.
Category 01
Installation & Workmanship
- Incorrect installation or alignment
- Improperly secured completed components
- Defective finishing attributable to completed work
- Deficiencies recorded during project closeout
Eligibility depends on the contract, completed scope and cause of the issue.
Category 02
Connected Trade Work
- Drywall and finish integration
- Carpentry, trim and transition work
- Flooring, door and window installation
- Painting and surface-finishing coordination
Related scopes are reviewed together when one issue affects several finishes.
Category 03
Product & Material Issues
- Manufacturing defects
- Premature hardware or product failure
- Supplier-specific replacement procedures
- Product documentation and claim coordination
Product defects are generally governed by the applicable manufacturer terms.
Your completed project. Organized in one record.
A professional closeout record makes future maintenance, product support and warranty review more efficient.
Depending on the project, the closeout record may include the documents and references needed to understand what was completed and how it should be maintained.
Final scope and approved change summary
Completion or reception date
Product and material references
Manufacturer documents received
Care and maintenance guidance
Final photographs and deficiency notes
One request. Four controlled review stages.
The process is designed to identify the project, understand the issue and determine the appropriate next step without creating confusion.
Report the Concern
Contact Reno-Decor with the property address, project details, affected area, timing and supporting photographs.
Project Record Review
Reno-Decor reviews the original scope, project documents, materials and previous communications.
Assessment
Additional information, a site review, supplier input or trade assessment may be required.
Resolution Direction
The client receives the next step based on responsibility, scope, cause and applicable protection.
What is generally outside workmanship coverage.
Exact coverage depends on the signed contract and applicable law. These examples explain conditions that commonly require separate review.
01
Normal wear, aging, fading, shrinkage or cosmetic deterioration.
02
Damage caused by impact, misuse, neglect or improper maintenance.
03
Moisture, humidity, ventilation or drainage conditions outside the completed scope.
04
Work modified or repaired by another contractor or the property owner.
05
Pre-existing conditions not included in the contracted project scope.
06
Damage originating from systems, leaks or building components outside Reno-Decor’s work.
07
Severe weather, flooding, fire, vandalism or other external events.
08
Product defects governed by a manufacturer or supplier warranty.
Warranty support explained clearly.
Straightforward answers about project records, reporting concerns and how Reno-Decor reviews warranty-related requests.
Workmanship coverage concerns the way work was installed or completed. Manufacturer warranties concern defects in products or materials and are governed by the issuing brand or supplier.
Contact Reno-Decor using the contact details in your project records or the website footer. Include the property address, affected area, date first noticed, a clear description and photographs whenever possible.
A site visit may be scheduled when the issue cannot be evaluated from project records, photographs and the information supplied by the client.
Existing conditions are generally outside the completed scope unless their correction was specifically included in the signed contract or approved project changes.
Later modifications can affect responsibility and may limit the ability to determine the original cause. Reno-Decor will review the available information before confirming the next step.
No. Submission begins the review process. Coverage is determined after the project record, scope, cause, timing and applicable protection are assessed.